The Maine Public Utilities Commission announced Friday that it will conclude both its investigation into Central Maine Power’s (CMP) metering and billing practices and its deliberations of the company’s proposed rate changes by the end of January.
CMP asked for the rate increase while it had become the target of thousands of customer complaints about higher than expected bills and poor customer service.
The Commission's Consumer Assistance and Safety Division continues to resolve formal consumer complaints lodged against CMP over the last two years. According to a statement issued Friday, more than $330,000 in bill credits have been obtained for consumers.
