AUGUSTA, Maine - Maine Public Advocate Tim Schneider told members of the Legislature’s Government Oversight Committee that the new position created at their suggestion has been successful in helping consumers.
Kiera Finucane has been on the job for nearly two years and developed online guides for consumers.
"They are all very visually focused, 'click here' and 'turn to this information here,' and we have gone through the process to make sure it works," Finucane says. "And it works, say, about 80 percent of the time, and the other 20 percent of the time people will call and we will go through it together with them."
Schneider says the new service from his office is helping consumers navigate the often complex world of utility regulation. He says even lawyers sometimes have difficulty understanding the unique administrative procedures of the Public Utilities Commission.
