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Maine AG Office Seeks Volunteer Mediators For Consumer Protection Program

The Maine Attorney General's consumer protection division is looking for people to become volunteer mediators.

For more than 30 years, a free voluntary complaint resolution program has been offered to consumers who have complaints about goods and businesses, many about cars.

“Things that we can help with is if they received some sort of warranty and the car has a defect, and it's not being repaired under the warranty, we can mediate those types of issues,” says Complaint Examiner Tracy Thompson, who supervises the mediation service.

She says many of those interested in becoming mediators are retired professionals, but sometimes students can receive credit. Thompson says mediators work out of the AG's office and handle complaints over the phone or by mail. She says there's a new class starting on Monday March 23rd which is scheduled to run through Friday. An application is available on the AG's website.

Ed is a Maine native who spent his early childhood in Livermore Falls before moving to Farmington. He graduated from Mount Blue High School in 1970 before going to the University of Maine at Orono where he received his BA in speech in 1974 with a broadcast concentration. It was during that time that he first became involved with public broadcasting. He served as an intern for what was then called MPBN TV and also did volunteer work for MPBN Radio.